443-832-3058 admin@rlemedia.com

General Questions

Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions during normal business hours. Feel free to send us an email using the customer contact form on our site here. Give us a call or text at 1-443-832-3058.
What is your return policy?

Our return policy is very simple, no returns. We are primarily a service company. Our services are performed by contract so there are no products to return. If you are not 100% satisfied with the service you received we will reshoot your job or do our best to make it right.

In some cases you may purchase stock media from us. This is a product that you have the opportunity to see and preview before purchase. Once media has been purchased, there are no returns. We deliver a digital product, and that product is too easy to retain and use while getting a refund, so all sales are final.

Where areas do you cover?

In general we cover the Maryland/DC area. We are willing to travel to destinations such as Western Maryland or Eastern Shore of Maryland. We charge an hourly rate that covers travel within 30 minutes from our location in Ellicott City, MD. Further than the 30 minute time, we charge per mile at the current Federal Mileage Rate. Certain jobs that may require travel will be at the expense of the client and will be specified in the service contract.

Aerial Services

Are you FAA compliant?

Absolutely! Our pilots are required to have a current FAA Part 107 certification in order to fly for us. Our company has a FAA 107.29 Daylight Waiver, that waiver is also attached to several wide are authorizations with most local airports allowing us to fly at night in controlled airpace. For jobs that are outside of our normal operating area, we may need additional time to process any FAA authorizations or waivers that may be needed.

What do you fly?

We currently have both Phantom 4 Pro V2 and the new DJI M300 aircraft in our hanger. We can provide other aircraft as needed through a rental program if you need something specific for your job. Rentals may increase the lead time and may incur higher costs due to rental fees.